My Guarantee

I have never had an unsatisfied client in our years of being in business, so we are extremely confident in our ability to satisfy your specific needs. My confidence stems from clients from the past who keep coming back to hire our services for their upcoming events which really says a lot about the quality of service I provide to every client I serve. I am here to serve you and this guarantee will hold me accountable for any mistakes that may be made before or during your event. My guarantee is simple, These conditions are:

• Online Planner: No event is ever the same as the last. You may like different music than the client I had DJ'd for prior, so I do require that you fill out your online planner.  This is the key to my success in properly preparing my services so they meet your specific needs.
• Client involvement: Every client I work with is involved in the planning process as I do not operate like some area DJs who just come to an event with a pre-made music list and just press play. Clients are given an online planner where they select their music preferences and make their event time line for the day among a few other things.  
• Conflict resolution: I use all client communications to mold my services to their needs and specifications, but nobody is perfect. Should there be an issue with my services, proper notice must be given to me so I can remedy the situation whether it occurred before your event or during your event. I will work to resolve the issue with the client to their satisfaction.
• Refund: Should any efforts put forth by me fail to remedy the issue, you may be entitled to a refund. All conditions involved in the issue will be considered by myself. If a refund is granted, you are entitled to a percentage up to the amount of your original deposit. Only in a very extreme case will you be entitled to a full refund.

STRICT EXCLUSIONS

These are some of the exclusions that do not apply to my guarantee fulfillment.

• Weather: I cannot be held responsible for anything that is a direct result of bad weather.  I plan my day according to the forecast on the day of your event to ensure that I arrive to the venue on time in a safe manner.
• Venue Issues: I cannot be held responsible for issues arising from the venue.  I cannot help it if the venue staff does not arrive on time to allow me entry, venues that overbook your room on the day of the event resulting in a delay in getting set up for your specific event.
• Dancing: I cannot guarantee that everyone at your event will be dancing.  Some of your guests may only want to converse amongst themselves while listening to some great music.